Policy : Minimise Handoffs

Commitment to Speed, Flow, and Seamless Collaboration
We believe that excessive handoffs slow us down, dilute accountability, and introduce unnecessary complexity. To deliver value sooner, we structure our teams and workflows to minimise dependencies, enable faster decision-making, and ensure that work flows smoothly from idea to production.
By reducing handoffs, we eliminate waste, improve efficiency, and empower teams to take ownership of end-to-end delivery. Our goal is to create small, autonomous, cross-functional teams that can move quickly without being blocked by unnecessary dependencies.

What This Means
Teams must own work from start to finish, ensuring that processes, responsibilities, and collaboration structures are optimised for flow. We prioritise team autonomy, lean ways of working, and effective communication to eliminate bottlenecks.

Our commitment to Minimising Handoffs is built on:

• Cross-Functional Teams – We bring together the right skills within teams, reducing the need for handoffs between separate groups.
• Clear Ownership & Accountability – We assign work to teams that can see it through to completion, reducing reliance on external dependencies.
• Lean & Flow-Based Delivery – We structure our work in small, incremental batches, ensuring that teams can move quickly with minimal friction.
• Embedded Quality & Automation – We integrate testing, security, and compliance into the development process, avoiding late-stage handoffs that slow down delivery.
• Transparent Communication & Collaboration – We foster asynchronous communication, shared knowledge, and real-time visibility to keep work moving forward smoothly.

Why This Matters
Every unnecessary handoff introduces delays, misalignment, and context-switching. By minimising handoffs, we:

• Reduce cycle time, accelerating value delivery to customers.
• Increase team ownership and accountability, leading to better outcomes.
• Improve collaboration and efficiency by removing unnecessary dependencies.
• Enhance quality by ensuring that work stays within the same team from concept to completion.

Our Expectation
All teams must identify and eliminate unnecessary handoffs, ensuring that work can flow efficiently with minimal external dependencies. Leaders must champion cross-functional collaboration and team autonomy, enabling teams to deliver faster, more effectively, and with greater ownership.
To support this policy, organisational design, workflow optimisation, and lean delivery principles will be continuously refined, ensuring that teams have the structures and processes needed to operate with minimal handoffs.
By optimising for flow and reducing unnecessary handoffs, we unlock faster, more efficient delivery - driving Better Value Sooner Safer Happier.

This policy reinforces cross-functional collaboration, team autonomy, and lean delivery principles to ensure faster, smoother engineering workflows.