This standard ensures each platform capability defines clear boundaries of responsibility-what it owns, how it’s used, and where teams maintain control. It streamlines collaboration and fosters autonomy.
Aligned to our "Empower Teams to Self-Serve" policy, this standard avoids confusion, reduces misaligned dependencies, and accelerates delivery. Without it, overlaps and gaps in accountability slow progress and create unnecessary friction.
Level 1 – Initial: Platform responsibilities are unclear or undocumented. Teams are uncertain about what is owned, supported, or expected, resulting in confusion and delivery delays.
Level 2 – Managed: Some platform teams begin defining boundaries, but definitions are inconsistent or shared informally. Consumers rely on tribal knowledge or direct communication to navigate responsibilities.
Level 3 – Defined: Platform capabilities include clear, documented ownership boundaries, interfaces, and support models. Teams understand what the platform provides and what they’re responsible for.
Level 4 – Quantitatively Managed: Boundaries are governed through feedback loops and usage telemetry. Friction, handoffs, and support queries are tracked to improve the clarity and usability of platform capabilities.
Level 5 – Optimising: Platform boundaries evolve based on consumer feedback, delivery insights, and service maturity. The platform acts as a product, enabling seamless self-service and driving systemic delivery improvements.