← People Operating Model

Talent & Performance

Moving beyond outdated performance management. Modern approaches to feedback, development, calibration, and underperformance - systems that reward learning, impact, and contribution rather than activity and tenure.

Six topics

From performance conversations to reward and recognition

Each topic addresses a specific failure mode in how most organisations manage talent and performance. Start with Modern Performance Management - the foundation everything else depends on.

Modern Performance Management

The annual review is broken. Here is what replaces it.

Most performance management systems are designed to protect the organisation from legal risk, not to improve performance. Replacing them requires understanding what actually drives engineering output - and it is not rating scales.

Read more →

Feedback Systems

Feedback is a skill. Most organisations never teach it.

Feedback is the primary mechanism by which people improve. When it is vague, infrequent, or only flows downward, the organisation loses its ability to self-correct. Building a feedback culture requires structure, safety, and practice.

Read more →

PDPs & PIPs

Use a PDP before you need a PIP.

A Personal Development Plan used well prevents the need for a Performance Improvement Plan. Most organisations get this backwards - the PDP is an afterthought and the PIP is a surprise. Neither has to be true.

Read more →

Talent Reviews & Calibration

Calibration makes 'good' consistent. Without it, every manager has a different standard.

Talent reviews exist to understand who needs what - development, challenge, support, or succession. Calibration exists to make manager judgements consistent. Both are undermined by politics, recency bias, and the loudest voice in the room.

Read more →

Addressing Underperformance

Early, honest, and specific. The opposite of how most managers handle it.

Underperformance that is not addressed early compounds. The manager who avoids the conversation is not being kind - they are allowing a situation to worsen until it becomes a formal process that nobody wanted. Early intervention is the most humane approach.

Read more →

Reward & Recognition

Reward and recognition are not the same thing. Confusing them costs you both.

Reward is compensation, promotion, and formal acknowledgement. Recognition is visibility, appreciation, and being seen. Both matter. Neither substitutes for the other. Getting this right is one of the highest-leverage things a leader can do.

Read more →